PROGRAMS & POLICIES

RUFFWEAR TERMS & CONDITIONS

Ruffwear Retailers agree to these Terms & Conditions as outlined by Ruffwear.

RUFFWEAR MAP POLICY

Authorized Ruffwear Retailers who advertise any Ruffwear products digitally or in print must follow the MAP Policy according to the guidelines set forth.

RUFFWEAR PRO PURCHASE PROGRAM

Employees of Ruffwear Authorized Retailers are eligable for special discounted pricing on Ruffwear gear. Members of our Pro Pack act as ambassadors for our brand and make up a community that celebrates dogs as explorers. Click below for more details and the pro application

We offer discounts on Ruffwear gear purchases to staff of authorized Ruffwear Retailers in the United States and Canada. Help your staff gain hands on experience with Ruffwear gear to better support customers and sales in store. Please review the program guidelines, eligibility, and application on the Pro Purchase Program page. We encourage you to share the application link with your staff.

PRO PURCHASE PROGRAM

WARRANTY INFORMATION

If a customer returns a product to you that has a defect covered under our Trail Tested Promise, please complete Ruffwear’s Retailer Warranty Form.

We’re dedicated to making the best dog gear on the planet. All Ruffwear products are rigorously field tested and we proudly guarantee against any defects in materials and craftsmanship under our Trail Tested Promise. If anything is wrong with your customer’s Ruffwear product, we’ll work to make it right.

This guarantee covers manufacturing and material defects only. It does not cover wear and tear or accidental damage, for example chewing. It is up to each dealer to determine how they would like to support customers in store for non-warranty issues. Approved claims will be credited or refunded to your account.

RETAILER WARRANTY FORM

RUFFWEAR STORE FINDER

To ensure a consistent customer experience, all retail partners must meet the following three criteria to be listed on the official Ruffwear Store Finder.

These standards are reviewed on a weekly basis. If one or more of the criteria are not met, the Retailer will be removed from the Ruffwear Store Finder until the criteria/s are met again.

1. Active Account Status: The retailer must have placed an order within the previous four months.

2. Physical Presence: The retailer must operate as a Brick & Mortar location or an Omni-channel retailer.

3. Sales Volume: The retailer must maintain a rolling 4-month order value of $500 or more.

Through our partnership with Locally, retailers are invited to create a store profile and display inventory availability in real-time. This service is complimentary for our partners. Learn more & Sign up here:

RUFFWEAR & LOCALLY ONE-PAGER